The price paid by the customer corresponds to the product selected at the time of booking. In case of “no show” the amount paid will not be refunded.
Cancellation of your reservation must be in writing at an e-mail email@example.com, and it must be sent at least 3 days in advance before the term of picking up the device. Only then you can rejoin the payment.
You can pay with any major credit cards or your PayPal account. Our payment system is PayPal-guaranteed. In case of a refund process, the money will be sent back to your credit card or PayPal account.
The device will be ready for you to pick-up at the reception of your hotel or host before your stay begins. If you decide to rent after your arrival, the Pocket Wi-Fi will be delivered the following day.
Airport Delivery is possible with your flight number and arrival time for additional CZK 300 only. Our team with I2GO logo and your name will meet you at the arrival hall and give you your Pocket Wi-Fi.
Once you pick-up the device, it will be completely ready to use with just a click of a button. You don’t need to do anything else but pressing the power button for 3 seconds.
It’s time to enjoy unlimited high-speed 3G internet wherever you go.
Your Pocket-WiFi creates a strong WiFi signal around you. Any device able to connect into a WiFi network can easily use the 3G Hotspot. All smartphones, tablets and laptops with WiFi are eligible to use with Pocket Wi-Fi. Up to 10 devices can connect at the same time!
You can always extend, shorten or cancel the rental with no additional fee! In case of cancellation at any part of the rental, you will only be charged for the period you have used the service.
You can use the pre-arranged envelope to return your Pocket Wi-Fi Kit to our address. Simply pack the device and all of the attached equipment (charger etc.), close the envelope and pass it to the receptionist to send.
The price of the service consists of two parts: the payment for transmitted data (Data Plan), and the payment for borrowing the Hotspot (deposit). The part for borrowing the Hotspot will be refunded to the customer in the case that the device will be returned to us with no damage.
In the case that the Hotspot will be damaged the money for borrowing the device are not going to be returned to the customer.